Please note: If your email account is on hotmail.com / outlook.com / live.com (or co.uk) domain, please perform the following steps before resetting your password (you only ever need to do this once):
Once you receive the email, open it and click on the link to be taken to the password reset page.
- Log into your personal email account
- If you have NOT upgraded to 'beta' version, go to 'Settings | Options', then go to 'Mail | Layout | Link Preview'
- If you have upgraded to 'beta' version, go to 'Settings | View all Outlook settings', then go to 'Email | Compose and reply | Link preview'
- Untick the 'Preview links in email' box, and click on save
- Come back to this page and enter your username below to trigger a password reset email